Who We Are

• Plekundig ("we", "us", "our") is a property assessment and advisory platform operated by Reveryware (registration number: [XXX], registered address: [Address])
• We are the data controller for the personal data we process

Contact Details

• Email and Data Protection: privacy@reveryware.ai
• Phone: +31 6 25148720
• Address: Via Verdi 139, 2272 WE Voorburg

Updates to This Policy

We may update this policy periodically. We will notify you of any significant changes by:

• Posting the new policy on our website
• Sending an email notification for significant changes
• Requiring renewed consent where necessary

Personal Information

We collect minimal personal information necessary to provide our services:

• Basic account information (name, email address)
• Account preferences and settings
• Communication history with our service

Property Information

We process but do not store:

• Property documents you upload for analysis
• VvE documents
• Property contracts and listings

Usage Data

We collect:

• Anonymous usage statistics
• Website interaction patterns
• Technical information about your device and browser
• Cookie data for analytical purposes

Third-Party Data Sources

To provide accurate property analysis and valuations, we integrate data from the following authoritative sources:

• Kadaster (Dutch Land Registry) – for property ownership and cadastral information
• RVO (Netherlands Enterprise Agency) – for energy labels and sustainability data
• CBS (Statistics Netherlands) – for market statistics and demographic data used in valuations
• Altum AI – for property-related insights
• OpenStreetMap and related services – for geographic and location data

Core Service Provision

• To provide AI-powered property analysis
• To generate valuation estimates and recommendations
• To process your requests and respond to your inquiries

Service Improvement

• To analyze service usage patterns
• To improve our AI models and algorithms
• To enhance user experience
• To develop new features

Communication

• To send service updates and notifications
• To respond to your questions and support requests
• To send information about our services (with your consent)

Data Storage

• Personal account information is stored in a secure cloud directory platform
• We do not maintain our own user database
• Original property documents are not stored after analysis
• Analysis results are stored in our secure database

Payment Processing

• All payment processing is handled by our banking partner
• We do not store or process any payment information
• Payment security and compliance is managed by our payment provider

Security Measures

• Industry-standard encryption for data transmission
• Regular security audits and updates
• Strict access controls and authentication
• Continuous monitoring for suspicious activities

Service Providers

We share information with:

• Cloud hosting providers
• AI/LLM service providers for document analysis
• Analytics services
• Payment processing partners

Legal Requirements

We may disclose information:

• To comply with legal obligations
• To protect our rights or property
• To prevent fraud or abuse
• To protect public safety

Retention Periods

• Account information: Retained while account is active
• Analysis results: Retained for 24 months
• Usage data: Retained for 12 months
• Communication records: Retained for 24 months

Data Deletion

• Automatic deletion after retention period expires
• Manual deletion available upon request
• Some data may be retained for legal compliance